FAQ's

Frequently Asked Questions

Find answers to all your queries about our service.

What is the minimum balance?

The minimum balance requirement depends on the account type. Most savings accounts require a monthly average balance, while basic accounts may have no minimum balance. Check our account brochure or online account details for the exact amount.
When will I receive my account statement?

Account statements are generated monthly and delivered through email or online banking. You can also download e-statements anytime from the internet banking portal or mobile app.
Can I use any branch across India?

Yes. If your account is with our national network, you can access services at any branch across India, including cash deposits, withdrawals, and certain account services. ATM withdrawals are also available at all partner ATMs.
How safe/secure is our net banking a/c?

Our net banking uses multi-factor authentication, SSL encryption, and continuous fraud monitoring. Always keep your login credentials private and do not share OTPs or passwords with anyone.

What documents are required to open an account?

To open an account, you need a valid photo ID, proof of address, and a passport-size photograph. Acceptable documents include Aadhaar card, passport, driver's license, and utility bills.
How do I reset my internet banking password?

You can reset your password from the login page by choosing "Forgot Password" and following the OTP verification steps. If you need help, contact customer support or visit a branch for assistance.
What is the rate of interest?

Interest rates vary by product and tenure. Check our website or product brochure for the latest savings, fixed deposit, and loan rates, as they are updated periodically and may change with market conditions.
How can I apply for a loan?

You can apply for loans online through our website, via mobile banking, or at a branch. Complete the application, submit required documents, and our loan team will contact you with eligibility details.
Can I access my account through mobile banking?

Yes. Our mobile banking app allows balance checks, fund transfers, bill payments, and more. Download the app from the App Store or Google Play and register using your account details.